https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5106447#M267827 <P>I did a swap upgrade &amp; sky are still emailing me saying they've not received it? They've charged me extra this month on my bill too. But they won't answer the emails I've sent them&nbsp;</P> Sat, 04 Oct 2025 18:15:15 GMT Becky1104 2025-10-04T18:15:15Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5106447#M267827 <P>I did a swap upgrade &amp; sky are still emailing me saying they've not received it? They've charged me extra this month on my bill too. But they won't answer the emails I've sent them&nbsp;</P> Sat, 04 Oct 2025 18:15:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5106447#M267827 Becky1104 2025-10-04T18:15:15Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5106450#M267828 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3650285">@Becky1104</a>&nbsp;</P> <P>Sky doesn't&nbsp;use an email address for contact options so this will be why you have not received a reply. If you have got a receipet with the tracking details to hand then either call them on 150 or use the social media links at the bottom of the page to contact tyhem about this.</P> Sat, 04 Oct 2025 18:18:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5106450#M267828 caesarome 2025-10-04T18:18:37Z