refund

Jullis — Sat, 04 Oct 2025 16:42:59 GMT

I placed an order for an iPhone 17 Pro Max on the 18th and on the 19th it was canceled, and until now I haven't received a refund. It was in process on my card, but now it says it's complete, and there's no refund. Has anyone experienced something similar?

Your order with Sky Mobile is being cancelled We're just letting you know that your following order with Sky Mobile will be cancelled on 19 September 2025. • Apple iPhone 17 Pro Max Cosmic Orange 256GB • Unlimited Data Plan Your Credit-Sale Agreement will also be cancelled. We'll let you know if you're due a refund. And if you've got any other open orders with us, these won't be cancelled unless you've asked us to. To see if there's anything else we can offer at Sky Mobile, here's where you’ll find all our options. Not expecting this cancellation? If you didn't make a cancellation request, there may be different reasons why your order has been cancelled. As part of our application process, we always carry out further checks using the details we're given. We consider any current or previous relationships you may have had with Sky and may use other data sources to help inform our decisions.

Re: refund

Daniel0210 — Sat, 04 Oct 2025 17:19:36 GMT

@Jullis
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up. (These refunds won't be processed at a weekend).

topic refund in Sky Mobile

refund

Re: refund