topic Re: Refund and return issues in Sky Mobile

Refund and return issues

Libz1 — Tue, 30 Sep 2025 12:53:56 GMT

Does anyone know what I can do,

I accidently ordered an accessory and submitted a return request the next day, in line with skys policy. I didn't recieve the returns package and I've spent a whole year trying to get one?? Everytime I call I'm being passed around to different departments and being told my case is being escalated to tech but nothing ever happens. Everytime I ring I get someone even more clueless! What can I do to get a returns package as I'm paying for a product I don't need/use.

Re: Refund and return issues

caesarome — Tue, 30 Sep 2025 15:11:07 GMT

@Libz1 wrote:

I accidently ordered an accessory and submitted a return request the next day,

Did you actually receive this device as your wording here seems to suggest you contacted Sky the day after you ordered it so before you received it.

Re: Refund and return issues

Libz1 — Sat, 04 Oct 2025 09:18:01 GMT

Hiya yeah I received it, but you have to submit a refund a day after you order or something.