topic Re: Lost sky mobile SIM and no access to sky Q box for verification ? in Sky Mobile

Lost sky mobile SIM and no access to sky Q box for verification ?

pete+Bea — Wed, 01 Oct 2025 19:30:14 GMT

So I can't get a replacement SIM as I can't get to sky Q box mobile account attached to.

Should I just cancel all my accounts as SKY are no help ?.

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

caesarome — Wed, 01 Oct 2025 21:08:16 GMT

@pete+Bea wrote:

So I can't get a replacement SIM as I can't get to sky Q box mobile account attached to.

Not sure what you mean by a "Sky Q box mobile account", so just use the social media links at the bottom of this page if you haven't got another mobile or a landline phone to use.

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

pete+Bea — Thu, 02 Oct 2025 17:46:18 GMT

For verification they want to know the serial number of my Q box that mobile account is linked to. I can't get to that so basically they can't help me replace my broke SIM.

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

Daniel0210 — Thu, 02 Oct 2025 17:57:22 GMT

@pete+Bea

Not heard of that requirement before. Your mobile account is totally separate to any Sky Q or broadband account.

Your Sky Q serial number can be found at Settings>System Info> Serial number.

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

pete+Bea — Thu, 02 Oct 2025 19:05:39 GMT

yes your right, I can't get to it as it's at another address. Ex partner and I can't go or talk to at present. So what can I do ? If I cancel the sky Q account, how can I verify myself without use of my sky SIM number? So frustrating this has become.

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

caesarome — Thu, 02 Oct 2025 19:08:03 GMT

@pete+Bea

Are you the account holder for Sky Mobile ?

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

pete+Bea — Wed, 08 Oct 2025 12:15:48 GMT

Yes, account holder for all accounts.

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

caesarome — Wed, 08 Oct 2025 12:19:51 GMT

If you have another phone then you would need to call Sky to cancel Sky Q, you don't need a mobile to do this as you can call from a landline phone if you have one.