https://helpforum.sky.com/t5/Sky-Mobile/New-customer/m-p/5104602#M267388 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4492348">@Lorraine1904</a> You're not contacting Sky Customer service, this is a customer led community.</P> <P>&nbsp;</P> <P>It's likely you failed the enhanced credit check, however you'll need to call Sky to confirm, although they won;t be able to tell you anything about your credit file.&nbsp;</P> Thu, 02 Oct 2025 17:05:48 GMT GD1 2025-10-02T17:05:48Z https://helpforum.sky.com/t5/Sky-Mobile/New-customer/m-p/5104599#M267386 <P>I have just opened a sky mobile account to order a new IPad. I paid the deposit which was taken from my bank account and gave them my bank details. Email confirmed this was all ok.&nbsp;<BR />Then a few minutes later an email stated it was cancelled.</P><P>Please could you let me know what is going on.</P><P>Many thanks&nbsp;</P><P>Lorraine Elson</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 02 Oct 2025 16:55:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-customer/m-p/5104599#M267386 Lorraine1904 2025-10-02T16:55:58Z https://helpforum.sky.com/t5/Sky-Mobile/New-customer/m-p/5104601#M267387 <P>Just need to speak to someone about a new Ipad</P> Thu, 02 Oct 2025 16:59:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-customer/m-p/5104601#M267387 Lorraine1904 2025-10-02T16:59:30Z https://helpforum.sky.com/t5/Sky-Mobile/New-customer/m-p/5104602#M267388 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4492348">@Lorraine1904</a> You're not contacting Sky Customer service, this is a customer led community.</P> <P>&nbsp;</P> <P>It's likely you failed the enhanced credit check, however you'll need to call Sky to confirm, although they won;t be able to tell you anything about your credit file.&nbsp;</P> Thu, 02 Oct 2025 17:05:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-customer/m-p/5104602#M267388 GD1 2025-10-02T17:05:48Z