topic Re: Roaming in Sky Mobile

Roaming

Claire991 — Thu, 02 Oct 2025 13:58:43 GMT

I'm in USA paid £2 first two days and now it's charged £36 but I'm in same place ? Why ? Who can I contact to sort this without calling ! Not happy

Re: Roaming

Daniel0210 — Thu, 02 Oct 2025 14:01:29 GMT

@Claire991

Have you been calling local numbers which are charged at international rates?

Also, could you have exceeded the new fair usage policy?

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website.....

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy

Re: Roaming

Claire991 — Thu, 02 Oct 2025 14:02:50 GMT

No calls made no texts sent, I'm in same hotel as I was at the beginning, when charged £2 a day

Re: Roaming

Daniel0210 — Thu, 02 Oct 2025 14:04:47 GMT

@Claire991

Your online bill may say what the charges are for but I think it may take longer to update if you're roaming.

Re: Roaming

PandJ2020 — Thu, 02 Oct 2025 14:08:44 GMT

Have you used lots of data?

The roaming limit is 25GB and then you are charged additional per GB. (Although I believe you receive a warning text before this happens)

EDIT: Just noticed @Daniel0210 has already mentioned this