topic Re: Uncapable Call Centre based in South Africa in Sky Mobile

Uncapable Call Centre based in South Africa

Matt+broad — Thu, 02 Oct 2025 09:21:37 GMT

I have contacted sky call centre 3 times with the final call agreeing I would receive a call from a manger. Is it beyond the wit of man to see the error on my bill, which unsurprisingly is the the benefit financially of Sky. I find the treatment of myself disgraceful.

If I don't get a response I will be cancelling my direct debit, in the hope this gets someones attention.

Has anyone else experiences poor quality non first language english staff??

Re: Uncapable Call Centre based in South Africa

caesarome — Thu, 02 Oct 2025 09:22:50 GMT

@Matt+broad

What is the error on your bill and what shows on the following bill ?

Re: Uncapable Call Centre based in South Africa

SKY1992bf — Thu, 02 Oct 2025 09:24:08 GMT

@Matt+broad Cancelling your direct debit won't get any attention other than demands to reinstate it or risk having restrictions on your account

Re: Uncapable Call Centre based in South Africa

GD1 — Thu, 02 Oct 2025 09:25:34 GMT

@Matt+broad Cancelling your direct debit won't get anyones attention, it will simply get your services restricted at which point you won't be able to speak to Sky.