https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-chat/m-p/5103586#M267175 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4491303">@Mariam16</a>&nbsp;This is not live chat, it's a community that is manned mainly be fellow customers, if your sim is not working then check the service status for any issues in your area&nbsp;<A href="https://www.sky.com/help/articles/service-status-Sky-Mobile" target="_blank">https://www.sky.com/help/articles/service-status-Sky-Mobile</A> if that doesn't show any issues you will have to find a way of calling sky to request a replacement(you could also try Sky's social media accounts for help).</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2583032">@saffia11</a>&nbsp;Live chat does work, it is however quite popular so it's hard to get connected, it's just a case of keep trying.&nbsp;</P> Wed, 01 Oct 2025 17:15:46 GMT daveNOS 2025-10-01T17:15:46Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-chat/m-p/5103570#M267172 <P>Does the live chat ever work? Whats the even point of it when it doesnt?</P><P>&nbsp;</P> Wed, 01 Oct 2025 17:01:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-chat/m-p/5103570#M267172 saffia11 2025-10-01T17:01:57Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-chat/m-p/5103573#M267173 <P>Hello my SIM card isn't working can you help&nbsp;</P> Wed, 01 Oct 2025 17:02:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-chat/m-p/5103573#M267173 Mariam16 2025-10-01T17:02:51Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-chat/m-p/5103586#M267175 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4491303">@Mariam16</a>&nbsp;This is not live chat, it's a community that is manned mainly be fellow customers, if your sim is not working then check the service status for any issues in your area&nbsp;<A href="https://www.sky.com/help/articles/service-status-Sky-Mobile" target="_blank">https://www.sky.com/help/articles/service-status-Sky-Mobile</A> if that doesn't show any issues you will have to find a way of calling sky to request a replacement(you could also try Sky's social media accounts for help).</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2583032">@saffia11</a>&nbsp;Live chat does work, it is however quite popular so it's hard to get connected, it's just a case of keep trying.&nbsp;</P> Wed, 01 Oct 2025 17:15:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-chat/m-p/5103586#M267175 daveNOS 2025-10-01T17:15:46Z