topic Re: refund in Sky Mobile

refund

Anonymous — Wed, 01 Oct 2025 15:38:26 GMT

the refund would be for a cell phone I ordered, it was approved and then they sent me an email canceling it, but they had already debited £12 from my account

Re: refund

PandJ2020 — Wed, 01 Oct 2025 15:44:35 GMT

@Anonymous wrote:
the refund would be for a cell phone I ordered, it was approved and then they sent me an email canceling it, but they had already debited £12 from my account

The forum cannot expedite at the moment - you'll need to persevere in calling.

Re: refund

Daniel0210 — Wed, 01 Oct 2025 15:44:53 GMT

@Anonymous
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.