topic Re: False advertising from Sky - Appalling customer Service. in Sky Mobile

Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Sat, 06 Sep 2025 17:08:26 GMT

Hi I ordered a MacBook Air 15 inch 2025 2 weeks ago and it's still not delivered the tracking still says this

Could some one message me or something as I am paying for a service that I can't use

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Daniel0210 — Sat, 06 Sep 2025 17:11:59 GMT

In case you’re not aware you aren’t contacting Sky Customer Services on here so no one will message you. This is a customer led discussion forum where Sky customers are available to try to help other customers.

You shouldn't be paying for it yet.

As we’re customers we have no insight into stock levels or any delivery timescales. The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which will have details of your 1 hour delivery time slot.

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Sat, 06 Sep 2025 17:19:38 GMT

Thank you it was the down payment that came off when I first bought it

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

caesarome — Sat, 06 Sep 2025 18:22:53 GMT

@Melissa0912

That down payment is usually asked for if you have only just past the credit check so it will be taken off what you are starting paying for it and this will not happen until it arrives. the reason it says delivery soon is usually because Sky are awaiting the stock from their supplier.

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Wed, 10 Sep 2025 08:48:44 GMT

Thank you everyone

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Shop — Wed, 17 Sep 2025 19:00:19 GMT

Did you receive the MacBook?

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Wed, 17 Sep 2025 20:01:22 GMT

Not yet almost a month

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

ra_ — Thu, 18 Sep 2025 00:15:18 GMT

Have you tried ringing them

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Shop — Thu, 18 Sep 2025 10:11:36 GMT

Ye 5 times yesterday got told several different story's

advised wanted to cancel they said I couldn't until I refuse the delivery...

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Shop — Thu, 18 Sep 2025 10:12:15 GMT

Whic mac book did you go for?

256gb or 500gb?

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Thu, 18 Sep 2025 10:33:15 GMT

Think it was the 500

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Thu, 18 Sep 2025 10:35:28 GMT

If it was outta stock I would get that but the fact that it didn't say any of that is just frustrating I have work to get don't thought it would of been here 2 weeks ago but no almost a month (mmonth on sat I ordered )

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Kav10 — Thu, 18 Sep 2025 10:42:46 GMT

I've been waiting 3 weeks for the 13 Inch 512GB MacBook Air and have been directly lied to by customer service many times about what is happening with it. They have even ghosted the complaint I raised. My next step is writing to the CEO's office about it.

It has been the very worst customer service experience I have ever encountered

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Shop — Thu, 18 Sep 2025 10:43:11 GMT

Mines the 256 and still says in stock yet they can't 'figure out' why It hasn't been shipped yet

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Shop — Thu, 18 Sep 2025 10:45:13 GMT

I wonder how many customers they are doing this too?! Seems very dodgy

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Thu, 18 Sep 2025 10:49:15 GMT

I have no idea but they want to get there finger out asap

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Shop — Thu, 18 Sep 2025 11:06:36 GMT

I completely agree with this I've been lied to 10 times in 24 hours..

I honestly think important people separate from sky need to step in as this is really dodgy

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Fri, 19 Sep 2025 08:26:34 GMT

Yeah only reason I went back as I got my phone from them and came pretty quick hence why I got the laptop just really annoyed

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Melissa0912 — Fri, 19 Sep 2025 10:45:50 GMT

Is there a way just to cancel it as if it takes much longer I will be going crazy as I have work that needs to be done ?? Quicker just going to curry's and getting one there

Re: Ordered MacBook Air 2025 and it’s been 2 weeks

Shop — Fri, 19 Sep 2025 11:09:34 GMT

I tried they said until the item is at the door you can't you refuse it