https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5101555#M266989 <DIV class=""><P>I ordered a new Apple MacBook on 18/09 with guaranteed for delivery on Sunday, 21 September.&nbsp;&nbsp;</P><P>&nbsp;</P><P>I stayed home all day on the 21st awaiting delivery, but the MacBook never arrived. There has been no communication from Sky explaining the delay. This device was urgently needed for my son to begin university on Monday, 22 September.&nbsp;</P><P>&nbsp;</P><P>On 22/09 I called the helpdesk to be told that I needed to use the 'Chat with us' option instead. Navigating the Sky website to find the right person to speak to or escalate this issue has been cumbersome, to say the least. I have received only generic responses from the Sky chat services. I’ve spent several hours trying to reach someone, only to be repeatedly referred to a chatbot which I’ve already used without success, and the Sky Help Desk, neither of which have provided any meaningful assistance.&nbsp;&nbsp;</P><P>I am extremely disappointed by the lack of support and transparency. As a customer, I expect better and the handling of this order has fallen far below acceptable standards.&nbsp;&nbsp;</P><P>Despite repeated attempts to resolve this:&nbsp;&nbsp;</P><UL><LI>Sky has not provided a guaranteed delivery date.&nbsp;&nbsp;</LI><LI>No suitable alternatives have been offered, including different colours or models.&nbsp;&nbsp;</LI><LI>Sky agents from Sky Helpdesk have repeatedly misidentified my name, gender, and product, offering only generic apologies.&nbsp;&nbsp;</LI><LI>I’ve spent hours trying to reach someone, only to be redirected to chatbots and help desks that offer no resolution.&nbsp;&nbsp;</LI><LI>I sent a formal complaint 6 days ago and still have had zero corespondence, not have I had any update about when stock will be available and when I can expect my device.</LI></UL><P>It is unacceptable to be told that Sky is a third-party, relies on Apple, or lacks visibility of stock. Internal communication failures are not the customer’s burden to bear. Sky’s slogan, “Believe in Better,” feels deeply misleading in this context.&nbsp;&nbsp;</P><P>Furthermore, Sky’s handling of this order may be in breach of the Consumer Protection from Unfair Trading Regulations 2008, as a credit check was run and my order accepted without guaranteed stock or delivery date. Under the Consumer Rights Act 2015, I am entitled to timely delivery of goods I have ordered. Sky did guarantee delivery, and at no point in the communication was it stated that this item was on backorder or unavailable.</P><P>&nbsp;</P><P>This may be just one order to Sky, but to me it represents a serious failure in customer service and ethical responsibility. As a company that promotes trust and reliability, Sky should be concerned not only with resolving individual complaints, but with upholding the values it claims to stand for. Escalating this to CISAS is not just about seeking resolution, &nbsp;it’s about holding Sky accountable to the standards it publicly commits to, and ensuring that other customers are not treated with the same disregard. It has been 10 days now and still there is no communication, no option to cancel the order and no correspondemce to my formal letter of complaint. Shame on you Sky!</P><P class="">&nbsp;</P></DIV> Mon, 29 Sep 2025 16:28:49 GMT Tree50 2025-09-29T16:28:49Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078580#M260596 <P>Hi I ordered a MacBook Air 15 inch 2025 2 weeks ago and it's still not delivered the tracking still says this&nbsp;</P><P> Could some one message me or something as I am paying for a service that I can't use&nbsp;</P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3437.jpeg" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112830i09657BA01F30E457/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3437.jpeg" alt="IMG_3437.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3438.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112831i8C7CA0D626A58248/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3438.png" alt="IMG_3438.png" /></span></P><P> </P> Sat, 06 Sep 2025 17:08:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078580#M260596 Melissa0912 2025-09-06T17:08:26Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078582#M260597 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469068">@Melissa0912</a>&nbsp;</P> <P>In case you’re not aware you aren’t contacting Sky Customer Services on here so no one will message you. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P>&nbsp;</P> <P>You shouldn't be paying for it yet.&nbsp;<BR /><BR /></P> <P>As we’re customers we have no insight into stock levels or any delivery timescales. The most up to date information on your particular order should become available at:<BR /><A href="https://www.sky.com/help/articles/track-sky-order" target="_blank">https://www.sky.com/help/articles/track-sky-order</A> <BR /><BR />When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which will have details of your 1 hour delivery time slot.</P> Sat, 06 Sep 2025 17:11:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078582#M260597 Daniel0210 2025-09-06T17:11:59Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078585#M260598 <P>Thank you it was the down payment that came off when I first bought it&nbsp;</P> Sat, 06 Sep 2025 17:19:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078585#M260598 Melissa0912 2025-09-06T17:19:38Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078610#M260599 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469068">@Melissa0912</a>&nbsp;</P> <P>That down payment is usually asked for if you have only just past the credit check so it will be taken off what you are starting paying for it and this will not happen until it arrives. the reason it says delivery soon is usually because Sky are awaiting the stock from their supplier.</P> Sat, 06 Sep 2025 18:22:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5078610#M260599 caesarome 2025-09-06T18:22:53Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5081285#M260944 <P>Thank you everyone&nbsp;</P> Wed, 10 Sep 2025 08:48:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5081285#M260944 Melissa0912 2025-09-10T08:48:44Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5088994#M262385 <P>Did you receive the MacBook?&nbsp;<BR /><BR /></P> Wed, 17 Sep 2025 19:00:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5088994#M262385 Shop 2025-09-17T19:00:19Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089059#M262408 <P>Not yet almost a month&nbsp;</P> Wed, 17 Sep 2025 20:01:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089059#M262408 Melissa0912 2025-09-17T20:01:22Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089185#M262430 <P>Have you tried ringing them</P> Thu, 18 Sep 2025 00:15:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089185#M262430 ra_ 2025-09-18T00:15:18Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089652#M262571 <P>Ye 5 times yesterday got told several different story's&nbsp;</P><P>&nbsp;</P><P>advised wanted to cancel they said I couldn't until I refuse the delivery...</P> Thu, 18 Sep 2025 10:11:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089652#M262571 Shop 2025-09-18T10:11:36Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089654#M262572 <P>Whic mac book did you go for?</P><P>256gb or 500gb?</P> Thu, 18 Sep 2025 10:12:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089654#M262572 Shop 2025-09-18T10:12:15Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089698#M262593 <P>Think it was the 500</P> Thu, 18 Sep 2025 10:33:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089698#M262593 Melissa0912 2025-09-18T10:33:15Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089703#M262596 <P>If it was outta stock I would get that but the fact that it didn't say any of that is just frustrating I have work to get don't thought it would of been here 2 weeks ago but no almost a month (mmonth on sat I ordered )&nbsp;</P> Thu, 18 Sep 2025 10:35:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089703#M262596 Melissa0912 2025-09-18T10:35:28Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089718#M262602 <P>I've been waiting 3 weeks for the 13 Inch 512GB MacBook Air and have been directly lied to by customer service many times about what is happening with it. They have even ghosted the complaint I raised. My next step is writing to the CEO's office about it.&nbsp;<BR /><BR /></P><P>It has been the very worst customer service experience I have ever encountered&nbsp;</P> Thu, 18 Sep 2025 10:42:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089718#M262602 Kav10 2025-09-18T10:42:46Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089716#M262601 <P>Mines the 256 and still says in stock yet they can't 'figure out' why It hasn't been shipped yet&nbsp;</P> Thu, 18 Sep 2025 10:43:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089716#M262601 Shop 2025-09-18T10:43:11Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089722#M262604 <P>I wonder how many customers they are doing this too?! Seems very dodgy&nbsp;</P> Thu, 18 Sep 2025 10:45:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089722#M262604 Shop 2025-09-18T10:45:13Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089735#M262611 <P>I have no idea but they want to get there finger out asap&nbsp;</P> Thu, 18 Sep 2025 10:49:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089735#M262611 Melissa0912 2025-09-18T10:49:15Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089771#M262627 <P>I completely agree with this I've been lied to 10 times in 24 hours..&nbsp;</P><P>I honestly think important people separate from sky need to step in as this is really dodgy&nbsp;</P> Thu, 18 Sep 2025 11:06:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5089771#M262627 Shop 2025-09-18T11:06:36Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5091030#M263254 <P>Yeah only reason I went back as I got my phone from them and came pretty quick hence why I got the laptop just really annoyed&nbsp;</P> Fri, 19 Sep 2025 08:26:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5091030#M263254 Melissa0912 2025-09-19T08:26:34Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5091265#M263358 <P>Is there a way just to cancel it as if it takes much longer I will be going crazy as I have work that needs to be done ?? Quicker just going to curry's and getting one there&nbsp;</P> Fri, 19 Sep 2025 10:45:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5091265#M263358 Melissa0912 2025-09-19T10:45:50Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5091289#M263368 <P>I tried they said until the item is at the door you can't you refuse it&nbsp;</P> Fri, 19 Sep 2025 11:09:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-MacBook-Air-2025-and-it-s-been-2-weeks/m-p/5091289#M263368 Shop 2025-09-19T11:09:34Z