topic Re: Replacement sim card in Sky Mobile

Replacement sim card

DunsyB — Mon, 29 Sep 2025 09:49:18 GMT

I sent back the sim card along with the Samsung Galaxy a16 phone by mistake once I cleared the phone i put it in the return envelope and put the SIM card in as well now you are chasing me for money which I am willing to pay once I receive a REPLACEMENT SIM CARD and I can use it and everything will be sorted out thank Angela Barr give me a email as I work daft hours and keep missing your calls while am on the engineer you sent out for my broadband told me i need a new hub and was putting it on his work sheet but my main question is the sim card and i will pay what I owe and start using the number

Re: Replacement sim card

DunsyB — Mon, 29 Sep 2025 09:51:38 GMT

Replacement sim card and sort out my broadband hub needs a new hub the engineer told me and was putting it on his job sheet but my main question is the sim card and I can start using the number and pay what I owe thanks Angela Barr

Re: Replacement sim card

GD1 — Mon, 29 Sep 2025 09:53:10 GMT

@DunsyB In case you're not aware you are not talking to Sky Customer services, this is a customer led community.

Did you order a replacement sim card? You didn't need to return the sim card and returning won't get a replacement sent.

Re: Replacement sim card

PandJ2020 — Mon, 29 Sep 2025 10:09:32 GMT

@DunsyB wrote:
you are chasing me for money which I am willing to pay once

You're not contacting Sky Customer Services here.

However, you won't be able to resolve the issue by withholding payment. If you withhold payment then you are liable for late payment charges, restricted services and potential credit markers.