topic Phone bill in Sky Mobile

Phone bill

Honey6 — Mon, 29 Sep 2025 08:17:25 GMT

I paid this months phone bill on the day it was meant to be taken out and they are still trying to take my bill even though I paid it and sending me emails saying I haven't paid it and I have 10 days to pay it

Re: Phone bill

caesarome — Mon, 29 Sep 2025 08:20:51 GMT

@Honey6

As you have a payment method set up there is no need to make a manual payment as you did so Sky will take it from you and when they have you should see a credit for this payment you have made that can be refunded to you but you will have to phone them about this.

Re: Phone bill

PandJ2020 — Mon, 29 Sep 2025 08:31:14 GMT

@Honey6 wrote:
I paid this months phone bill on the day it was meant to be taken out and they are still trying to take my bill even though I paid it and sending me emails saying I haven't paid it and I have 10 days to pay it

If you paid on the day is was due then Sky had already initiated an automatic collection.

The manual payment you've made is credit against next month's bill.

Do you pay by Direct Debit or card payment?