topic Re: Galaxy buds 3 pro in Sky Mobile

Galaxy buds 3 pro

James607 — Fri, 26 Sep 2025 18:41:32 GMT

I have been trying to return buds 3 pro since May. Promised 3 times to have returns envelope sent out but nothing. Sky customer service is shocking. Made a complaint they text to say they would call me in 2 days that was over a week ago, just phoned up to be told due to technical issue I would need to phone again. Call ended. I have been paying for this without being able to use just cancelled direct debit with bank as I don't know what else to do. Wish I never came to sky.

Does anyone know if there is a direct dial for customer complaints.

Any help would be appreciated.

Re: Galaxy buds 3 pro

caesarome — Fri, 26 Sep 2025 18:52:31 GMT

There is no direct number for this as you can see here:

https://www.sky.com/help/articles/how-to-make-a-complaint

If you have put in a complaint then Sky have up to 8 weeks to respond as you can read about here:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Galaxy buds 3 pro

James607 — Fri, 26 Sep 2025 19:43:28 GMT

Thank you.

I guess I am just annoyed as going on since May. I got a text on 17th stating they will be in touch within 2 days.