topic New SkyMobile Customer in Sky Mobile

New SkyMobile Customer

Megan133 — Fri, 26 Sep 2025 13:53:55 GMT

Hi, I just order a new phone from Sky, and the order was cancelled due to credit issue? I am not sure what the credit issue could be but I have never had an experian account - could that be why? Also when can I try and re-order my phone as the website is still showing the order is complete?

Re: New SkyMobile Customer

PandJ2020 — Fri, 26 Sep 2025 13:57:18 GMT

@Megan133 wrote:
I have never had an experian account - could that be why?

No. Experian is a credit agency that provides information to assist companies assessing credit risk.

It may be worth signing up to an agency so you can check your own records, particularly for any inconsistencies.

Also when can I try and re-order my phone as the website is still showing the order is complete?

No one can say how long - it could be 1 month, 6 months or even longer.

Re: New SkyMobile Customer

63johnw — Fri, 26 Sep 2025 13:58:37 GMT

Hi @Megan133 if you have failed the credit check then don't order again as this will affect your credit rating even more. Not having an Experian account won't have anything to do with it. Often the cancellation email arrives whilst the order is still showing.

Re: New SkyMobile Customer

Megan133 — Fri, 26 Sep 2025 13:59:32 GMT

right sound guess i won't be a sky customer then

Re: New SkyMobile Customer

Megan133 — Fri, 26 Sep 2025 14:00:32 GMT

yeah i had been signed up to clearscore for years and now experian and nothing there is showing any credit issues so i'm not sure what the issue is

Re: New SkyMobile Customer

PandJ2020 — Fri, 26 Sep 2025 14:01:35 GMT

It's hard to say, here's Sky's help: https://www.sky.com/help/articles/credit-checks-sky-mobile

It could be some mismatch somewhere...