topic Re: Using all data weeks before it refreshes in Sky Mobile

Using all data weeks before it refreshes

Mel-50 — Fri, 26 Sep 2025 11:46:57 GMT

I have two iphones attached to Sky account - my sons and mine. We used to roll gigs of data over every month. Over the last 6 months up to a year we are running out of data sometimes two weeks before our data refreshes. We aren't saving any data in the piggy bank because of this but if I was to find our history it would say that we saved loads of data before then? Any help appreciated 🙂 Thanks!

Re: Using all data weeks before it refreshes

PandJ2020 — Fri, 26 Sep 2025 11:52:06 GMT

Banked data only lasts for 12 months.

You may need to increase your dataplan if it's not enough...

Re: Using all data weeks before it refreshes

Mel-50 — Fri, 26 Sep 2025 11:54:12 GMT

Thanks! I only ever used 2 gb out of my 8 every month and my son about 10 out of his 12 gb so I cannot understand how this has changed and we are using our limit withing a few weeks?!!

Re: Using all data weeks before it refreshes

63johnw — Fri, 26 Sep 2025 11:56:02 GMT

Have you checked the phones data monitors to see which apps are using the data @Mel-50 ?

Re: Using all data weeks before it refreshes

PandJ2020 — Fri, 26 Sep 2025 11:56:19 GMT

@Mel-50 wrote:
Thanks! I only ever used 2 gb out of my 8 every month and my son about 10 out of his 12 gb so I cannot understand how this has changed and we are using our limit withing a few weeks?!!

Use the counters on your devices to identify which app is using the data.