topic Re: Failed Delivery for in Sky Mobile

Failed Delivery for

VJ2016 — Thu, 25 Sep 2025 17:06:39 GMT

Ordered the Samsung s25 and delivery through courier failed. DPD then returned my mobile to sky and up to now l do jot know the way forward with my delivery.

Can someone help.

Re: Failed Delivery for

Daniel0210 — Thu, 25 Sep 2025 17:10:21 GMT

@VJ2016

You'll need to call Sky and ask. Could be a problem with the credit checks.

Re: Failed Delivery for

VJ2016 — Thu, 25 Sep 2025 17:27:02 GMT

No it cannot DPD tried to deliver 3 times and failed.... so am ffailing to contact sky ....their contact number not easy to find the right one

Re: Failed Delivery for

Daniel0210 — Thu, 25 Sep 2025 17:36:09 GMT

@VJ2016
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Failed Delivery for

Carol184 — Tue, 07 Oct 2025 21:30:27 GMT

Exact same had happened to me. Courier DPD said there was no one in when they attempted delivery of phone . We were in all day an no courier arrived. Then a message to say that we had agreed a different day - but that communication never happened. Next thing a message from SKY to say there had been a problem with delivery and the phone has been returned to them.

I think this is the couriers error and SKY are not aware.