topic Re: Add name to account in Sky Mobile

Add name to account

Mammacazza — Thu, 25 Sep 2025 11:38:02 GMT

Could I please add my name or change the name on my account. At the moment account is in my husbands name and if we have a problem staff insist on speaking to him, unfortunately he is becoming very confused ( he's 83) and it would make it much easier for me to discuss any change we wish to make

thank you

Re: Add name to account

Daniel0210 — Thu, 25 Sep 2025 11:50:33 GMT

@Mammacazza

There can only be one name on the account. Yours cannot be added however…
as long as you pass the security question, which is usually the telephone password, you can do most things but you won't be able to cancel any aspect of the subscription.

Re: Add name to account

Mammacazza — Thu, 25 Sep 2025 11:56:01 GMT

Could you please change name on account please because cancelling is the main thing I need to do

Re: Add name to account

caesarome — Thu, 25 Sep 2025 12:03:00 GMT

The post above by @Daniel0210 explains that this can not be done, also via here you are only talking to other Sky customers.

Re: Add name to account

Daniel0210 — Thu, 25 Sep 2025 12:03:34 GMT

@Mammacazza

You can't.

Also, l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer led discussion forum where we try to help other Sky customers.

Re: Add name to account

Daniel0210 — Thu, 25 Sep 2025 12:05:42 GMT

@Mammacazza
If your husband has health issues that might affect his ability to communicate, it may be worth registering him with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here particularly the bottom one… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance