topic Re: i cant order in Sky Mobile

i cant order

amandeepkaur766 — Wed, 24 Sep 2025 16:25:58 GMT

i cant order anything because block my account without any reason

Re: i cant order

caesarome — Wed, 24 Sep 2025 16:31:19 GMT

@amandeepkaur766

What makes you say there is a block on your account so what is happening when you try to place an order ?

Re: i cant order

amandeepkaur766 — Wed, 24 Sep 2025 16:44:02 GMT

when i try to nuy any device i got this message

Unfortunately we can't process your request online right now

Please try again later or alternatively view the status of your account.

when i check url its shown

https://www.sky.com/shop/mobile/ineligible means i am ineligible. i paid my every bill on time. its just horriable

Re: i cant order

caesarome — Wed, 24 Sep 2025 18:19:38 GMT

That doesn't mean there is a block on your account as it is more likely there is an issue with the site as such issues get reported on a daily basis so I would call Sky and have them place the order.