topic Re: Esim in Sky Mobile

Esim

Lee287 — Tue, 23 Sep 2025 11:12:47 GMT

I have transferred my vodafone number to sky but now I have 2 x esims. If I turn off one of the I don't get any service. Sky has confirmed that my vodafone number is live now. Do I keep both esims on

Re: Esim

63johnw — Tue, 23 Sep 2025 11:20:53 GMT

Hi @Lee287 is the new sky sim showing the correct number and set as your primary sim ?

Re: Esim

Lee287 — Tue, 23 Sep 2025 12:02:15 GMT

I have set the primary sim with my number that was transfered from vodafone. The original number I was give from Sky is set as secondary but if I turn it off I have no network

Re: Esim

63johnw — Tue, 23 Sep 2025 13:03:07 GMT

If your number has ported correctly @Lee287 then the new sky sim should be showing your old Vodafone number and the Vodafone one should be dead now. If it's not then the port hasn't happened/completed yet.

Re: Esim

Lee287 — Wed, 24 Sep 2025 10:22:54 GMT

Yes but if I turn off the secondary number which is the old / original sky number I have no service

Re: Esim

63johnw — Wed, 24 Sep 2025 10:29:10 GMT

Then that would suggest that the port hasn't completed properly. You will need to call sky for help @Lee287

Re: Esim

Lee287 — Wed, 24 Sep 2025 10:31:09 GMT

Ok thanks, everything is working but I will get in touch with them