topic Re: Iphone Air E-sim ? in Sky Mobile

Iphone Air E-sim ?

Anonymous — Tue, 23 Sep 2025 12:43:14 GMT

Good Afternoon

I have ordered a swap for my Iphone 16 and i am

swapping for an the new Iphone Air

The question i have is regarding the E-sim

I have a physical sim with contract , which i

intended to just put in my new iphone air

However, i've just realised that the iphone only uses an E-sim

What do i need to do now, plz

Should i have ordered the E-sim with the phone

I dont know if i need anything to enable E-sim

Such as a bar code or activation code

please advise if you can

Thank you in advance

Re: Iphone Air E-sim ?

PandJ2020 — Tue, 23 Sep 2025 12:47:00 GMT

You can convert your physical SIM to eSIM: https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

Re: Iphone Air E-sim ?

caesarome — Tue, 23 Sep 2025 12:47:15 GMT

@Anonymous

If your current iPhone takes esims then you should be able to convert the sim you have to a eSIM:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

Then move it to your new phone:

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

Re: Iphone Air E-sim ?

Anonymous — Tue, 23 Sep 2025 13:17:45 GMT

So i don't have to place an order the e-sim from sky

and i dont actually buy an e-sim , i just convert my physical sim to e-sim myself

can i do that on the day i receive my new iphone air

I was confused when i realised the phone only uses an e-sim and i have a physical sim with data plan

I really do need to keep my number

Thank you for your reply

Re: Iphone Air E-sim ?

PandJ2020 — Tue, 23 Sep 2025 13:31:15 GMT

@Anonymous wrote:
So i don't have to place an order the e-sim from sky
and i dont actually buy an e-sim , i just convert my physical sim to e-sim myself
can i do that on the day i receive my new iphone air

Yes.

I really do need to keep my number

If you order a new eSIM then it will be a new number...

Re: Iphone Air E-sim ?

JEFF1102 — Tue, 23 Sep 2025 13:33:31 GMT

This is confusing me too. I am switching from iphone 15 to iphone air. My new phone is arriving today. I just hope its an easy process. Do we convert old iphone to esim first and then move it to new phone or the physical sim is moved to esim without forst converting it to esim. There is an article on quick transfer from apple devices but sill a bit confused by it. And as you say it sayd about purchasing an esim.

Re: Iphone Air E-sim ?

Anonymous — Tue, 23 Sep 2025 13:59:19 GMT

Hi,

I am the same, titally confused

I just received an email from sky saying the

iphone air onky uses esim and i will need to order one

However i can't order one unless i add a data plan which i don't need

Then if i do order one, i will get a different phone number ( which i do not want )

I must keep my old number

Please please let me know how you get on sorting your phone out

If you don't mind

Did you order an esim when you ordered the phone ?

I have never used esim before

Thanks for your reply

Hopefully we will both get our phones sorted 😁

Re: Iphone Air E-sim ?

JEFF1102 — Tue, 23 Sep 2025 14:13:41 GMT

It's arriving any minute but will activate later on. I will start by switching on iPhone air and hope it guides me ok! Or may call sky if still confused. But I will report back later.

No I did not order an e sim but the e mail seems to say that's what you need to do.

Re: Iphone Air E-sim ?

JEFF1102 — Tue, 23 Sep 2025 19:13:09 GMT

This is a nightmare. I switched on iphone air and it guided me through transferring everything from the old iphone. Then it said choose your number from old iphone to transfer to esim on iphone air. But it didnt work. Phoned a sky advisor and he got me to scan a barcode on old phone and then new phone said activating line and then after half an hour failed.

So phoned Sky again and this advisor said he will e mail a code for a new e sim but I must call Sky again to activate it and not to try and do it myself. So at the moment still using my iphoe 15 and getting nowhere!

now phoned fourth advisor and been told technical team will call tomorrow lunchtime.

Re: Iphone Air E-sim ?

Anonymous — Tue, 23 Sep 2025 21:47:02 GMT

Hi ,

Oh no what a carry , i hope you get it sorted tomorrow.

I guess i will have the same trouble , you would think they would know exactly what needs doing and guide you correctly

Good luck with everything tomorrow and i hope you get a resolution

On another note, what does the Iphone Air look like

I havnt even seen one, but i'm hoping i like it

Really interested in getting a lighter easier to carry about phone 😀

I had a 15 plus nice subtle pink one,but it was too big and heavy

Then i went for the 16 but i hate the pink colour its too vivid for me

i'm hoping i will like the Air (pale blue)

Fingers crossed

Good Luck and thank you for replying

Everything is crossed for you .. ,.. and me, when i get mine 😀

Re: Iphone Air E-sim ?

JEFF1102 — Wed, 24 Sep 2025 06:58:01 GMT

Thanks. To start with it seemed ok. The quick transfer instuctions on the news section on here said its quick and easy! The phone does look quite nice. Very slim and larger screen to the iphone 15. I havent had a phone before with Apple Intellegence so have to get my head round that.

I am not the only one having issues. Look at another thread on here Esim issues Absolute shambles. Goos luck when you get yours. Hopefully this tech guy whoe is calling later will sort it out.

Re: Iphone Air E-sim ?

JEFF1102 — Wed, 24 Sep 2025 18:14:00 GMT

If only it were that simple! I have just been told NOT to convert the physical sim to esim on my currrent phone but to wait 24 hours and it shouls be fine.

Re: Iphone Air E-sim ?

Anonymous — Wed, 24 Sep 2025 18:41:29 GMT

I did the transfer from my iphone 16 to Iphone air today after my phone was delivered, i thought it wasn't due for another few days

I didnt add any mobile network sim yet

Just trying to sort my phone out, so i will leave the rest till tomorrow

Fingers crossed for you tomorrow

Re: Iphone Air E-sim ?

Anonymous — Fri, 26 Sep 2025 07:18:19 GMT

i hope you don't mind me asking, but did you get the esim sorted

What do you think of the phone

I received my phone but had trouble with esim

installation, but the back of the phone gets very warm vey quickly

Not sure if all this carry on with the esim is worth it,i havn't solved it yet

I have asked for a replacement sim because my normal sim was turned off and i lost the use of my "swap phone"

I am seriously thinking of returning the phone and keeping my "swap"

I've only had the phone 2days and my head is spinning and i can't even use it

Re: Iphone Air E-sim ?

JEFF1102 — Fri, 26 Sep 2025 09:35:33 GMT

@Anonymous No still not sorted. Yesterday spoke to a fifth advisor who said there is a problem and sky are aware of it and trying to sort it and expect it to be resolved by tomorrow. He did give me a credit to cover the cost of the old phone as I cannot send it back until I get this eSIM working.

luckily I still have use of my phone but also have iPhone air on wifi so can use it for anything but phone calls.

I quite like it as it has additional features that my old one did not like Apple Intelligence.

still unsure about the eSIM installing properly. I have been sent four replacement esims. I have to be sure it will transfer before I do this as don't want to lose service.

I am thinking that erasing the new phone and starting again.

Re: Iphone Air E-sim ?

JEFF1102 — Mon, 29 Sep 2025 18:59:46 GMT

Well thats it. I have had enough so phoned sky to cancel the swap and send back the iphone air. The last advisor started giving different instructions on how to install and got stroppy when i said this saying you listen to me. So will get a different phone with a physical sim!

Re: Iphone Air E-sim ?

Anonymous — Tue, 30 Sep 2025 07:24:28 GMT

Good Morning

Such a shame that the esim is causing such problems

I phoned on Saturday morning to cancel mine and return it

I ddidn't want to because i love the look and feel of the phone

However after it messed my old phone up trying to download the esim onto it first to keep my number i had real problems

i finally git a replacement sim and got my old phone working , thanks to the social media messaging app on a different device

I have to say over the few days it took to sort out via messaging them , they were brilliant , not with the esim, but sorting out the aftermath

I think i will order the nirmal sim 17 but i need to go into a shop to actually see it first , see if i like it

I like size of the larger phones but i find they are just too heavy

The Air was ideal, large and light,so i am disappointed

Re: Iphone Air E-sim ?

JEFF1102 — Tue, 30 Sep 2025 16:38:01 GMT

I feel the same about this. i liked the Iphone Air and was looking forward to swapping to it. But I just could not risk trying to transfer anymore for fear of losing the service. No two advsisors told me the same thing. Some said its resolved, others said it wasnt and they all had different ideas how to do the activation.

So after last night's third advsior tried to help but failed I sadi thats it I have no choice but to return it.

So may just consider Iphone 17 now which definately has a physical sim slot!