https://helpforum.sky.com/t5/Sky-Mobile/Retuning-phone/m-p/5096431#M265081 <P>Hello I received my new phone and without knowing the box ripped before I realised we had to send me old back in that can I just package it my self with the label u sent with the box&nbsp;</P> Wed, 24 Sep 2025 06:31:30 GMT Emily182 2025-09-24T06:31:30Z https://helpforum.sky.com/t5/Sky-Mobile/Retuning-phone/m-p/5096431#M265081 <P>Hello I received my new phone and without knowing the box ripped before I realised we had to send me old back in that can I just package it my self with the label u sent with the box&nbsp;</P> Wed, 24 Sep 2025 06:31:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Retuning-phone/m-p/5096431#M265081 Emily182 2025-09-24T06:31:30Z https://helpforum.sky.com/t5/Sky-Mobile/Retuning-phone/m-p/5096446#M265086 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4485061">@Emily182</a>&nbsp; you will need to call sky on 150 to arrange for another to be sent.&nbsp;</P> Wed, 24 Sep 2025 06:46:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Retuning-phone/m-p/5096446#M265086 63johnw 2025-09-24T06:46:24Z https://helpforum.sky.com/t5/Sky-Mobile/Retuning-phone/m-p/5096541#M265122 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4485061">@Emily182</a>&nbsp;</P> <P>I should imagine using your own packing will be fine as long as it has that return label on it. Also make sure you get and keep the proof of posting receipt.</P> Wed, 24 Sep 2025 08:47:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Retuning-phone/m-p/5096541#M265122 caesarome 2025-09-24T08:47:14Z