topic Re: PAC number retrieval in Sky Mobile

PAC number retrieval

Laural1982 — Wed, 24 Sep 2025 05:59:04 GMT

I can't get my pac number to convert to eSIM for new iPhone

Re: PAC number retrieval

63johnw — Wed, 24 Sep 2025 06:21:28 GMT

Hi @Laural1982 just to confirm you are porting a number from a different network to sky ? As you cant port from one sky sim to another. What have you tried so far ?

Re: PAC number retrieval

Laural1982 — Wed, 24 Sep 2025 06:22:42 GMT

I am a sky customer and it won't let me get my eSIM without code

Re: PAC number retrieval

63johnw — Wed, 24 Sep 2025 06:47:29 GMT

Are you trying to activate a new sky esim or transfer a number from a different network to sky ? @Laural1982

Re: PAC number retrieval

Laural1982 — Wed, 24 Sep 2025 06:52:46 GMT

I'm trying to activate an eSIM

Re: PAC number retrieval

63johnw — Wed, 24 Sep 2025 08:02:10 GMT

Hi @Laural1982 have a look here. You don't need a PAC, that's for transferring from another network.

https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install

if you still can't get it activated then you will need to either find a phone to call sky or use the social media links at the bottom of this page to contact sky.