topic Re: number won’t change in Sky Mobile

number won’t change

Maisie2311 — Tue, 23 Sep 2025 08:22:51 GMT

I have tried saving my number in my iphone settings numerous times and turning my phone off and my number still won't change

Re: number won’t change

63johnw — Tue, 23 Sep 2025 08:25:12 GMT

Hi @Maisie2311 try this.

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: number won’t change

twilight+princess — Tue, 23 Sep 2025 10:08:33 GMT

Try a network reset:
Settings>General>Transfer or reset iPhone>Reset>Reset network settings.

You'll need to set up any WiFi connections again but this worked for me when I transferred my number to a new provider.