topic Re: Device won’t connect to wifi in Sky Mobile

Device won’t connect to wifi

Jack2802 — Mon, 22 Sep 2025 17:43:16 GMT

My handset will not connect to my new Vodafone home broadband via WiFi

Re: Device won’t connect to wifi

63johnw — Mon, 22 Sep 2025 18:08:46 GMT

Hi @Jack2802 have you tried rebooting the wifi then the phone ?

Re: Device won’t connect to wifi

Jack2802 — Mon, 22 Sep 2025 18:11:36 GMT

Yes I have tried that!

I got new Vodafone wifi and all other devices work when connected to it, apart from me iPhone 14. Nothing will load if I'm connected to my wifi. I've spoke to Vodafone and they think it's the handset problem

Re: Device won’t connect to wifi

caesarome — Mon, 22 Sep 2025 18:33:28 GMT

@Jack2802

Can your phone see your wifi network and if so what happens when it tries to connect to it ?

Re: Device won’t connect to wifi

Jack2802 — Mon, 22 Sep 2025 19:29:07 GMT

Yes it connect then nothing loads, no apps load, safari won't load anything

Re: Device won’t connect to wifi

caesarome — Mon, 22 Sep 2025 19:30:25 GMT

Is the Wif icon shown at the top of the screen, if so try a reboot of your broadband router at the mains.