topic Re: Order Issue in Sky Mobile

Order Issue

Andy1886 — Sat, 20 Sep 2025 21:43:31 GMT

I ordered AirPods Max today and just checked the order status, this is the message. Has anyone else experienced this?

It appears there's been an issue with your order

Please contact us to get your order back on track

Re: Order Issue

caesarome — Sat, 20 Sep 2025 21:46:15 GMT

@Andy1886

Some have seen the same message so they reply is always the same - you need to call Sky to find out what the issue is.

Re: Order Issue

Andy1886 — Sat, 20 Sep 2025 21:48:42 GMT

Strange that I didn't get an email or call. I'd not have known had I not checked.

Re: Order Issue

CharlotteF1997 — Mon, 22 Sep 2025 17:27:13 GMT

Had the same issue. First person I called said there was a 'glitch' and reordered the phone for me. Said to sign the agreement straight away.
After signing the agreement, I checked the status and the new order also had an issue. I called and was told that you are supposed to leave a 24 hour gap between making the order and signing the agreement because their system is having a problem. So that's 2 hard searches I've now had on my credit score! I chose to cancel rather than re order and have it fail again.

Re: Order Issue

Rowan11 — Wed, 08 Oct 2025 20:03:20 GMT

I had the same, did you ever have an update?

Re: Order Issue

CharlotteF1997 — Fri, 10 Oct 2025 19:51:24 GMT

Not really, I chose to cancel the order altogether. I'm yet to reorder! I have filed a complaint with no response yet.