topic Re: Scam in Sky Mobile

Scam

Kirstytaylor1 — Mon, 22 Sep 2025 15:39:09 GMT

I've been scammed and sent a mobile phone I didn't order. I was told I would receive packaging to send it back, it hasn't arrived. I cannot get through on phone or live chat as I keep being asked for bank details which I have no need to provide as my Sky account has been cancelled.

Re: Scam

caesarome — Mon, 22 Sep 2025 15:41:28 GMT

@Kirstytaylor1 wrote:

I was told I would receive packaging to send it back

If you haven't spoken to Sky (which you need to do) then who told you this ?

https://www.sky.com/help/articles/account-takeover

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

Re: Scam

PandJ2020 — Mon, 22 Sep 2025 15:58:12 GMT

@Kirstytaylor1 wrote:
I was told I would receive packaging to send it back

As per the link - ensure you are actually sending it to Sky (and not the scammers as you'll be liable for paying for it).

The correct address is on the link.