https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094635#M264487 <P>It's a payment I did for 2 devices upfront but they cancelled it the same day and now I'm waiting for money back&nbsp;</P> Mon, 22 Sep 2025 13:24:33 GMT iPhone141 2025-09-22T13:24:33Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094380#M264429 <P>How long does it take for sky to give a refund</P> Mon, 22 Sep 2025 10:30:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094380#M264429 iPhone141 2025-09-22T10:30:55Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094381#M264430 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4483381">@iPhone141</a>&nbsp;</P> <P>Can we ask what the refund is for?</P> Mon, 22 Sep 2025 10:31:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094381#M264430 Daniel0210 2025-09-22T10:31:32Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094635#M264487 <P>It's a payment I did for 2 devices upfront but they cancelled it the same day and now I'm waiting for money back&nbsp;</P> Mon, 22 Sep 2025 13:24:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094635#M264487 iPhone141 2025-09-22T13:24:33Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094639#M264490 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4483381">@iPhone141</a>&nbsp;<BR />It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. </P> <P>&nbsp;</P> <P>Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.</P> Mon, 22 Sep 2025 13:26:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/5094639#M264490 Daniel0210 2025-09-22T13:26:08Z