https://helpforum.sky.com/t5/Sky-Mobile/31-day-cooling-period/m-p/5094396#M264434 <P>Thank you for the reply, can I use the upgrade button on my Sky account or do I need to do it separately?</P> Mon, 22 Sep 2025 10:43:13 GMT James12342-- 2025-09-22T10:43:13Z https://helpforum.sky.com/t5/Sky-Mobile/31-day-cooling-period/m-p/5094388#M264431 <P>I have requested a pre paid package to return my phone as it isn't for me. Since it's a separate contract which gets refunded, can I order my new phone through sky before my current phone has been returned - since my SIM contract is separate?</P> Mon, 22 Sep 2025 10:34:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/31-day-cooling-period/m-p/5094388#M264431 James12342-- 2025-09-22T10:34:13Z https://helpforum.sky.com/t5/Sky-Mobile/31-day-cooling-period/m-p/5094391#M264433 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482535">@James12342--</a>&nbsp;wrote:<BR /> <P>I have requested a pre paid package to return my phone as it isn't for me. Since it's a separate contract which gets refunded, can I order my new phone through sky before my current phone has been returned - since my SIM contract is separate?</P> <HR /></BLOCKQUOTE> <P>Yes you can, be aware you'll undergo another credit check.</P> Mon, 22 Sep 2025 10:39:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/31-day-cooling-period/m-p/5094391#M264433 GD1 2025-09-22T10:39:01Z https://helpforum.sky.com/t5/Sky-Mobile/31-day-cooling-period/m-p/5094396#M264434 <P>Thank you for the reply, can I use the upgrade button on my Sky account or do I need to do it separately?</P> Mon, 22 Sep 2025 10:43:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/31-day-cooling-period/m-p/5094396#M264434 James12342-- 2025-09-22T10:43:13Z