topic Re: Bill and payments in Sky Mobile

Bill and payments

Sophiecook — Mon, 22 Sep 2025 09:53:37 GMT

my bill has been going up each month I'm not happy with it I thought I had a set monthly payment

Re: Bill and payments

Daniel0210 — Mon, 22 Sep 2025 09:57:09 GMT

@Sophiecook
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

We obviously can't see your bills. Compare it to a previous one to see where it differs. It usually involves roaming charges, sending chargeable picture messages, calls to non-inclusive numbers or a discount ending.

Re: Bill and payments

PandJ2020 — Mon, 22 Sep 2025 10:12:17 GMT

@Sophiecook wrote:
my bill has been going up each month I'm not happy with it I thought I had a set monthly payment

Sky prices are rarely 'fixed'.

However, bills only increase if you have a minimum term ending or there are price rises (which are usually in April for most).

If your minimum term is ending then you'll have to contact Sky to negotiate or switch to a new provider.