https://helpforum.sky.com/t5/Sky-Mobile/Current-sim-and-new-sim/m-p/5094212#M264405 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4483195">@Natalie166</a>&nbsp;</P> <P>You are only talking to other customers and not Sky support on here,</P> <P><BR />For both issues you will need to call them again.</P> <P>&nbsp;</P> Mon, 22 Sep 2025 09:12:18 GMT caesarome 2025-09-22T09:12:18Z https://helpforum.sky.com/t5/Sky-Mobile/Current-sim-and-new-sim/m-p/5094111#M264390 <P><SPAN>I </SPAN><SPAN>called on 10th September regarding my current eSIM on my iPad, as it was not receiving messages via the phone number (only through my iCloud email). I was told someone would be in touch, but I haven’t heard back yet.</SPAN></P><P>&nbsp;</P><P><SPAN>At the same time, I also ordered a new SIM plan (10GB with unlimited calls and texts for £5/month), which I have not yet received.</SPAN></P><P>&nbsp;</P><P><SPAN>Could you please update me on:</SPAN></P><P>&nbsp;</P><UL><LI><SPAN>The status of the Esim issue I reported.</SPAN></LI><LI><SPAN>The delivery or activation of the new SIM I ordered.</SPAN></LI></UL><P>&nbsp;</P><P>&nbsp;</P><P><SPAN>Thank you for your assistance. I look forward to your prompt reply</SPAN></P> Mon, 22 Sep 2025 07:19:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Current-sim-and-new-sim/m-p/5094111#M264390 Natalie166 2025-09-22T07:19:53Z https://helpforum.sky.com/t5/Sky-Mobile/Current-sim-and-new-sim/m-p/5094212#M264405 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4483195">@Natalie166</a>&nbsp;</P> <P>You are only talking to other customers and not Sky support on here,</P> <P><BR />For both issues you will need to call them again.</P> <P>&nbsp;</P> Mon, 22 Sep 2025 09:12:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Current-sim-and-new-sim/m-p/5094212#M264405 caesarome 2025-09-22T09:12:18Z