https://helpforum.sky.com/t5/Sky-Mobile/Can-t-view-my-device/m-p/5093020#M264138 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482249">@Harvs101</a>&nbsp; that normally happens when the new device has somehow been allocated to a different account, have you ever had another account with sky or used a different email ? You will need to call sky on 150 so they can help locate the device and which account it's on.&nbsp;</P> Sat, 20 Sep 2025 18:23:07 GMT 63johnw 2025-09-20T18:23:07Z https://helpforum.sky.com/t5/Sky-Mobile/Can-t-view-my-device/m-p/5093000#M264131 <P>I brought the new iPhone with sky, but can't see the device on my products. Can anyone help with this? I've tried everything.&nbsp;</P> Sat, 20 Sep 2025 17:42:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-t-view-my-device/m-p/5093000#M264131 Harvs101 2025-09-20T17:42:17Z https://helpforum.sky.com/t5/Sky-Mobile/Can-t-view-my-device/m-p/5093020#M264138 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482249">@Harvs101</a>&nbsp; that normally happens when the new device has somehow been allocated to a different account, have you ever had another account with sky or used a different email ? You will need to call sky on 150 so they can help locate the device and which account it's on.&nbsp;</P> Sat, 20 Sep 2025 18:23:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-t-view-my-device/m-p/5093020#M264138 63johnw 2025-09-20T18:23:07Z