https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092879#M264109 <P>Then try again and this time try saying something like cancel.</P> Sat, 20 Sep 2025 15:40:09 GMT caesarome 2025-09-20T15:40:09Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092866#M264106 <P>For some reason the swap option on my mobile account has disappeared and is now saying I'm not eligible to upgrade but a few days ago I was&nbsp;</P><P>why is this?</P> Sat, 20 Sep 2025 15:32:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092866#M264106 Ian891 2025-09-20T15:32:13Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092869#M264107 <P>For help with this&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482135">@Ian891</a>&nbsp;your only option it to call Sky for free on 150 and when you do say nothing when asked any questions by the bot and remain on the line.</P> Sat, 20 Sep 2025 15:33:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092869#M264107 caesarome 2025-09-20T15:33:40Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092878#M264108 <P>This did not work it hung up on me&nbsp;</P> Sat, 20 Sep 2025 15:39:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092878#M264108 Ian891 2025-09-20T15:39:13Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092879#M264109 <P>Then try again and this time try saying something like cancel.</P> Sat, 20 Sep 2025 15:40:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5092879#M264109 caesarome 2025-09-20T15:40:09Z