https://helpforum.sky.com/t5/Sky-Mobile/Change-a-phone/m-p/5092687#M264058 <P>Hi, can you tell me please if i can change a phone just I open the box and I realise is not pro max. I want to change IPhone 17 pro with pro max. Thanks&nbsp;</P> Sat, 20 Sep 2025 13:40:35 GMT Lucian1909 2025-09-20T13:40:35Z https://helpforum.sky.com/t5/Sky-Mobile/Change-a-phone/m-p/5092687#M264058 <P>Hi, can you tell me please if i can change a phone just I open the box and I realise is not pro max. I want to change IPhone 17 pro with pro max. Thanks&nbsp;</P> Sat, 20 Sep 2025 13:40:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Change-a-phone/m-p/5092687#M264058 Lucian1909 2025-09-20T13:40:35Z https://helpforum.sky.com/t5/Sky-Mobile/Change-a-phone/m-p/5092690#M264060 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482014">@Lucian1909</a>&nbsp;<BR />As it's obviously still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Sat, 20 Sep 2025 13:43:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Change-a-phone/m-p/5092690#M264060 Daniel0210 2025-09-20T13:43:17Z