https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091768#M263673 <P>Hi it isn't a new sim, it's the same sim from a previous phone( contract with sky)</P> Fri, 19 Sep 2025 16:44:22 GMT Jordan107 2025-09-19T16:44:22Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091764#M263670 <P>transferred everything over perfectly but SIM card not picking up signal&nbsp;</P> Fri, 19 Sep 2025 16:40:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091764#M263670 Jordan107 2025-09-19T16:40:53Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091766#M263671 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481310">@Jordan107</a>&nbsp; did you activate your new sky sim ? Is it showing as active in your account ?&nbsp;</P> Fri, 19 Sep 2025 16:43:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091766#M263671 63johnw 2025-09-19T16:43:35Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091768#M263673 <P>Hi it isn't a new sim, it's the same sim from a previous phone( contract with sky)</P> Fri, 19 Sep 2025 16:44:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091768#M263673 Jordan107 2025-09-19T16:44:22Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091780#M263676 <P>You could try a network refresh&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481310">@Jordan107</a>&nbsp;</P><P>&nbsp;</P><P><SPAN>Go to sky.com/networksettings (My Account &gt; Mobile &gt; Settings) and sign in with your Sky iD.</SPAN><BR /><SPAN>Select the mobile number or SIM name you're having trouble with.</SPAN><BR /><SPAN>Scroll to 'Resend network settings' and select Request settings.</SPAN><BR /><SPAN>Save the settings when your receive&nbsp;them and reboot your phone.</SPAN></P> Fri, 19 Sep 2025 16:52:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-not-working/m-p/5091780#M263676 63johnw 2025-09-19T16:52:45Z