https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Mobile-amp-Data-Plan-Order/m-p/5091304#M263377 <P>Yesterday, i plaed an order for a new phone and data plan with Sky Mobile, as a Diamond VIP Customer i received a good deal from Sky, we completed the relevant forms etc on My Sky App and the order was accepted and completed by Sky. I received a couple of emails from Sky thanking me for choosing Sky and then confirmation that the order has been placed.&nbsp;</P><P>Shortly after this, i received another email thanking me for cancelling the order, i did not cancel the order.</P><P>Can you advise further.</P> Fri, 19 Sep 2025 11:15:13 GMT Mico 2025-09-19T11:15:13Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Mobile-amp-Data-Plan-Order/m-p/5091304#M263377 <P>Yesterday, i plaed an order for a new phone and data plan with Sky Mobile, as a Diamond VIP Customer i received a good deal from Sky, we completed the relevant forms etc on My Sky App and the order was accepted and completed by Sky. I received a couple of emails from Sky thanking me for choosing Sky and then confirmation that the order has been placed.&nbsp;</P><P>Shortly after this, i received another email thanking me for cancelling the order, i did not cancel the order.</P><P>Can you advise further.</P> Fri, 19 Sep 2025 11:15:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Mobile-amp-Data-Plan-Order/m-p/5091304#M263377 Mico 2025-09-19T11:15:13Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Mobile-amp-Data-Plan-Order/m-p/5091309#M263380 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4480952">@Mico</a>&nbsp; you will need to call sky for further information. It could be you have failed the second more enhanced credit checks sky do or it could be a glitch at Skys end as others here have reported receiving the same email.&nbsp;</P> Fri, 19 Sep 2025 11:19:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Mobile-amp-Data-Plan-Order/m-p/5091309#M263380 63johnw 2025-09-19T11:19:14Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Mobile-amp-Data-Plan-Order/m-p/5091316#M263383 <P>Thanks for that.</P> Fri, 19 Sep 2025 11:22:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Mobile-amp-Data-Plan-Order/m-p/5091316#M263383 Mico 2025-09-19T11:22:27Z