topic Re: Sky app access denied in Sky Mobile

Sky app access denied

grayhippy — Thu, 18 Sep 2025 18:15:22 GMT

Can't get access to my sky account Access Denied

Re: Sky app access denied

caesarome — Thu, 18 Sep 2025 18:22:12 GMT

@grayhippy

Has it been working up to now ?

Does this happen on both Wifi and mobile data ?

Re: Sky app access denied

David171180 — Fri, 19 Sep 2025 06:41:25 GMT

I'm having this issue as well.

I signed out and did a Force stop and checked for updates, turned off Wifi and tried again. Says also that my email address isn't recognised and to use the one I signed up with (which I am). It's treating all my details as if I was a brand new user.....

Re: Sky app access denied

ailee+mcphee — Tue, 18 Nov 2025 08:23:13 GMT

Have changed my password that didn't work.

Re: Sky app access denied

AlexThirkell — Tue, 18 Nov 2025 09:08:35 GMT

I've tried everything it's not working I've had enough and about to move to a different provider

Re: Sky app access denied

63johnw — Tue, 18 Nov 2025 09:14:44 GMT

@ailee+mcphee & @AlexThirkell have you spoken to sky ? You could try an official complaint to see if that helps escalate your issues.

https://www.sky.com/help/articles/how-to-make-a-complaint