topic Re: Receiving an activation code from Natwest in Sky Mobile

Receiving an activation code from Natwest

Chelsteve — Mon, 18 Aug 2025 07:55:09 GMT

I am trying to set up my NatWest app and they want to send me a verification code. I have spoken to them and the messages are being sent, but it seems sky are blocking it. I spoke to Sky, and must have got someone who didn't know what I was going on about.
I then found an email address to contact Sky, but it turns out that is for businesses only.
Can anyone help?

Re: Receiving an activation code from Natwest

PandJ2020 — Mon, 18 Aug 2025 07:56:34 GMT

@Chelsteve wrote:
Can anyone help?

We're other customers - I'm afraid you'll have to persevere in contacting Sky...

Re: Receiving an activation code from Natwest

caesarome — Mon, 18 Aug 2025 08:42:37 GMT

@Chelsteve

It will be Sky that need to look in and fix this for you even if they tell you otherwise.

Re: Receiving an activation code from Natwest

WJF — Thu, 18 Sep 2025 11:15:03 GMT

Did you get sorted, I am having the same problem, been into the bank and they suggested contact Sky.

If you have any contact details I can use for my problem that would be great.

Re: Receiving an activation code from Natwest

Chelsteve — Thu, 18 Sep 2025 15:59:33 GMT

I've had no luck I'm afraid. I don't seem to get through to the right person at Sky.

Re: Receiving an activation code from Natwest

WJF — Thu, 18 Sep 2025 18:37:18 GMT

I made contact today, up to 72 hours and I should have a resolution, I will let you know 😀

Re: Receiving an activation code from Natwest

Calks — Tue, 23 Sep 2025 12:00:42 GMT

Did you get a response from them in the end? My husband is having the same issue, we asked them to add my number and I also haven't received anything which tells me that it has to be the network blocking it.

Re: Receiving an activation code from Natwest

WJF — Tue, 23 Sep 2025 12:11:15 GMT

Still waiting, just about to ring them, the bank has just come back and said it has to be sky as the messages are being sent. This is from the bank below....

Contact Blockage: You may have Natwest blocked as a contact on your device. Please check your blocked contact list and remove the block if applicable.

Spam Settings: Your device may have spam settings enabled that prevent the message from appearing. Kindly review these settings and adjust them, as necessary.

Provider Restrictions: It is possible that your service provider is blocking specific types of messages, or there may be other network issues. We recommend contacting your provider and asking them to investigate this matter further.