topic Re: Increase in bill in Sky Mobile

Increase in bill

ACG_ACD — Wed, 17 Sep 2025 19:16:27 GMT

I recently changed the data allowance for my two sons and was told it would be £31 per month each but they would take £108 for that month - this was to clear the old plan and fir the usage of the new plan. They are now wanting £108 again this month. I can't get through to customer services - what should I do? I just dont understand what they are doing. This is my first year with Sky and I will be running back to Tesco Mobile as soon as I can.

Re: Increase in bill

caesarome — Wed, 17 Sep 2025 19:19:31 GMT

@ACG_ACD

What shows on your bill regarding this payment:

https://www.sky.com/mobile-bill -

You bill can also be viewed via the MySky app.

Re: Increase in bill

PandJ2020 — Wed, 17 Sep 2025 19:23:37 GMT

Was the increased amount applied to existing SIMs or were additional ones purchased and activated? (I.e. you're paying for 4 SIMs)