topic New mobile contract in Sky Mobile

New mobile contract

Lizziegodwyn — Wed, 17 Sep 2025 10:24:34 GMT

I tried to purchase a new phone contract with you. But was unsuccessful with the credit check. I'm not sure why this happened. As I have never missed payments. I have no ccjs or bankruptcy. I am on the electrol roll. And I have a very hight credit score on clear score. I spoke with equifax credit agency and they informed me that you may be able to do a manual review for the contract. Is this something yu are able to do?

Re: New mobile contract

63johnw — Wed, 17 Sep 2025 10:26:52 GMT

Hi @Lizziegodwyn this isn't something I have ever seen Sky offer. Your credit score isn't the only factor they consider.

Re: New mobile contract

PandJ2020 — Wed, 17 Sep 2025 10:27:18 GMT

@Lizziegodwyn wrote:
Is this something yu are able to do?

You're not contacting Sky here - just other customers.

I'm not aware of Sky performing any 'manual reviews' - but go ahead and call them...