topic Re: New sim. in Sky Mobile

New sim.

sharline — Sat, 13 Sep 2025 19:06:10 GMT

I am having a new sim contact coming in the post.

The old one has ended it's 12 months, due to deals, i had to get this new sim. Which is fine by me.

I have asked the bot questions but i am still uncertain on what is happening and i thought i would come here before ringing sky.

My two questions being ;

Will the piggybank data be available to add to the new sim that is coming, or will i loose it all.

Will I then have to cancel that old sim myself so I don't pay for both or will activating that sim and keeping that sim as the number be the only sim that I pay for.

I hope those questions were clear enough, i had a lot of infomation thrown at me. Thank you for your help.

Re: New sim.

caesarome — Sat, 13 Sep 2025 19:19:14 GMT

@sharline wrote:

My two questions being ;

Will the piggybank data be available to add to the new sim that is coming, or will i loose it all.

If this new sim is on the same account that you other sim in on the you will continue to have access to your piggybank data.

@sharline wrote:

Will I then have to cancel that old sim myself so I don't pay for bot

You will have to call Sky to cancel them and you can do this by calling them on 150. The new sim will have a new number.

Re: New sim.

sharline — Sat, 13 Sep 2025 20:51:49 GMT

Thank you so much. I appretiate the answer!

I have another question, once i get the new sim, do i transfer the number i have now & activate it first then put it in then ring to cancel the old one? I'm sorry for all the questions i just want to be clear on it and first time doing this on sky mobile

Re: New sim.

caesarome — Sat, 13 Sep 2025 21:21:29 GMT

@sharline

You can't transfer a number between two different Sky sims, so if you want to move the number to the new sim then there is a work around:

You could either use the sim you have or if you want to transfer the number you have to the new sim then you would need to use a Pac code to transfer your current sim number to a PAYG network and then use another pac code you get from them to transfer it back to your new Sky sim.

Re: New sim.

sharline — Tue, 16 Sep 2025 21:16:46 GMT

Thank you so much i appretiate your help !!