topic Re: Refund in Sky Mobile

Refund

Ameerhamza — Tue, 16 Sep 2025 18:59:22 GMT

I have ordered a phone but it was cancelled by your side And I am waiting for refund from last 2 weeks

Re: Refund

Daniel0210 — Tue, 16 Sep 2025 19:02:15 GMT

@Ameerhamza
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

Re: Refund

Ameerhamza — Tue, 16 Sep 2025 19:04:20 GMT

How long time it will take As its simple if I am failed in credit check so my payment must be returned as soon as possible

Re: Refund

Daniel0210 — Tue, 16 Sep 2025 19:05:55 GMT

@Ameerhamza

As I've stated it usually takes about 2 weeks. You will need to contact Sky to chase it up.

Re: Refund

Ameerhamza — Tue, 16 Sep 2025 19:06:41 GMT

I need my payment to ues for buying any other things It's not a good way to delay for long period

Re: Refund

PandJ2020 — Tue, 16 Sep 2025 19:09:28 GMT

@Ameerhamza wrote:
I need my payment to ues for buying any other things It's not a good way to delay for long period

Agreed but as already noted you have to contact Sky.

Re: Refund

MightyQuinn — Tue, 16 Sep 2025 19:43:11 GMT

@Ameerhamza wrote:
cancelled by your side

Hi @Ameerhamza Not our side, please see Welcome below for information about this community.

Re: Refund

Jon34 — Tue, 16 Sep 2025 19:46:03 GMT

Unfortunately your at the mercy of sky here.

Companies quite often take their time giving you money back - speaking from experiebce!

If your desperate for the money back, start an online chat with a customer agent and query the status of your refund, take screenshots!

Ask them why it's taking so long and tell them you need to money. Threaten a charge back if you feel you ain't getting anywhere.

With your screenshots contact your bank, explain to them that you want to charge back the transaction, they should do this for you and usually they ask for proof that you've already tried with the company first

Re: Refund

Ameerhamza — Mon, 22 Sep 2025 16:02:17 GMT

I am still waiting for my refund its been pending from last 20 days

Re: Refund

caesarome — Mon, 22 Sep 2025 16:04:27 GMT

@Ameerhamza

You might want to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Refund

PandJ2020 — Mon, 22 Sep 2025 16:10:27 GMT

@Ameerhamza wrote:
I am still waiting for my refund its been pending from last 20 days

What did Sky say when you spoke to them?

Re: Refund

Ameerhamza — Mon, 29 Sep 2025 15:18:00 GMT

I am still waiting for refund as it take around 4 weeks but still not received my refund Can anyone let me know how long time it will take

Re: Refund

Daniel0210 — Mon, 29 Sep 2025 15:20:01 GMT

@Ameerhamza

@PandJ2020 wrote:

@Ameerhamza wrote:
I am still waiting for my refund its been pending from last 20 days

What did Sky say when you spoke to them?

Re: Refund

Ameerhamza — Mon, 29 Sep 2025 15:21:43 GMT

They just ask for waiting

But it take already 4 weeks to refund but still not receive

Re: Refund

Daniel0210 — Mon, 29 Sep 2025 15:23:04 GMT

@Ameerhamza

Did you ask why there's such a long delay?

Re: Refund

Ameerhamza — Mon, 29 Sep 2025 15:24:59 GMT

Yes I ask but they said

It's a procedure of refund which take 2 to 3 weeks

But still I am waiting

Re: Refund

Ameerhamza — Mon, 29 Sep 2025 15:26:36 GMT

Yes

Re: Refund

Daniel0210 — Mon, 29 Sep 2025 15:29:23 GMT

@Ameerhamza

Then you need to either wait or consider submitting a complaint

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Refund

caesarome — Mon, 29 Sep 2025 15:29:49 GMT

Yes to what, did you put in a complaint, if so you will need to wait until they reply to you.

Re: Refund

Ameerhamza — Mon, 29 Sep 2025 15:36:00 GMT

I have also submitted complain but not any positive reply

I am still waiting for my refund from 4 weeks