https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087696#M262060 <P>Ordered a new phone contract and I passed credit checks ect but direct debit details in said order placed. Went to check when delivery was and it says ordered paused. What does this mean?</P> Tue, 16 Sep 2025 18:37:36 GMT Zoe151 2025-09-16T18:37:36Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087696#M262060 <P>Ordered a new phone contract and I passed credit checks ect but direct debit details in said order placed. Went to check when delivery was and it says ordered paused. What does this mean?</P> Tue, 16 Sep 2025 18:37:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087696#M262060 Zoe151 2025-09-16T18:37:36Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087717#M262062 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4478378">@Zoe151</a>&nbsp;</P> <P>Not sure but at a guess it might be related to the second deeper credit checks that take place. I would leave it for 24 hours and if it still days the same then contact Sky about it.</P> Tue, 16 Sep 2025 18:51:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087717#M262062 caesarome 2025-09-16T18:51:19Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087727#M262064 <P>I've had an email confirmation and a delivery date, it says " in progress ". Do you think I should contact sky in the morning to see what's going on?&nbsp;</P> Tue, 16 Sep 2025 18:54:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087727#M262064 Zoe151 2025-09-16T18:54:07Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087732#M262066 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4478378">@Zoe151</a>&nbsp;</P> <P>If it still says it is paused tomorrow then I would to see if they know what is happening.</P> Tue, 16 Sep 2025 18:55:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-contract/m-p/5087732#M262066 caesarome 2025-09-16T18:55:38Z