topic Unable to activate replacemernt sim card in Sky Mobile

Unable to activate replacemernt sim card

SteH1 — Tue, 16 Sep 2025 17:38:05 GMT

2 Issues Mobile phone cannot connect to a mobile network so i am unable to make calls or send txt's.. However i can take a call and also send & receive email

I cannot activate a replacement sim card because i do not receive the code to activate the sim. I have reset the network settings and also done a factory reset to no avail. Is my mobile toast?

Phone Sony Xperia 10vl

Re: Unable to activate replacemernt sim card

Jon34 — Tue, 16 Sep 2025 18:46:38 GMT

Is this an eSIm or physical SIM?

Re: Unable to activate replacemernt sim card

SteH1 — Wed, 17 Sep 2025 02:17:48 GMT

Hello Jon34

It's a physical SIM card not a esim

Re: Unable to activate replacemernt sim card

63johnw — Wed, 17 Sep 2025 06:10:16 GMT

Hi @SteH1 the activation code will have been in the packaging the sim came in. If you no longer have that then you will need to contact sky either by phone or use the social media links at the bottom of this page to order another replacement sim.

Re: Unable to activate replacemernt sim card

SteH1 — Sat, 20 Sep 2025 09:48:22 GMT

Just to say thankyou for the replies to my request for help. The phone is now ok. The only option i had was to contact sky and get them to reset the mobile network.

Regards to all

Ste