topic Incorrect order in Sky Mobile

Incorrect order

DaveLee2 — Tue, 16 Sep 2025 15:31:20 GMT

Sky sent me 3 phones by mistake instead of 1... I spent my free time repacking them and physically taking their mistaken handsets to the post office to return. Then; when sending my SIM card they again accidentally sent 2 iPads, of which again I had to spend my time repacking and returning.

now imagine my shock and surprise when my bill comes for £166 for 5 items that I don't have! When complained to Sky customer they said it would be refunded within 24 hours... that was 5 days ago!

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Moderator Notes: Removed unfounded allegations

Re: Sky stealing following incompetence

PandJ2020 — Tue, 16 Sep 2025 14:34:16 GMT

Did you receive a call a while back offering you a 40% discount on your bills?

Did you actually order any items yourself?

Re: Sky stealing following incompetence

GD1 — Tue, 16 Sep 2025 14:43:52 GMT

@DaveLee2 wrote:

Sky sent me 3 phones by mistake instead of 1... I spent my free time repacking them and physically taking their mistaken handsets to the post office to return. Then; when sending my SIM card they again accidentally sent 2 iPads, of which again I had to spend my time repacking and returning.

now imagine my shock and surprise when my bill comes for £166 for 5 items that I don't have! When complained to Sky customer they said it would be refunded within 24 hours... that was 5 days ago!

next call will be to the police for fraud and theft!

The police won't help! What do you think they are going to say, they will tell you to go back to Sky!