topic Re: Speaking to customer service in Sky Mobile

Speaking to customer service

Mike413 — Mon, 15 Sep 2025 18:50:40 GMT

Folks, my father is disabled and in a home. His mobile is a lifeline but Sky have cut him off, reasons unknown. Does anyone have the secret formula to speak to an agent? The sky's swering service is set up to either allow me to spend money or it trips to thanking me for calling. I am going round in circles.
so, I can't call on his phone because it doesn't work. I don't know his security details. I need to speak to a human.
Any ideas?

Re: Speaking to customer service

Daniel0210 — Mon, 15 Sep 2025 18:57:45 GMT

@Mike413

Sky won't talk to you about his account if you don't know the telephone password nor if the account is behind with payments.

Restrictions of services are automatic and are only applied due to a missed payment/s.

Re: Speaking to customer service

caesarome — Mon, 15 Sep 2025 19:02:55 GMT

@Mike413 wrote:

Folks, my father is disabled and in a home. His mobile is a lifeline but Sky have cut him off, reasons unknown.

What is happening when he tries to make a call, if he isn't behind with his billing have you checked here for any mast issues:

https://www.sky.com/help/servicestatus/mobile