https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086053#M261766 <P>Apologies.&nbsp;</P><P>&nbsp;</P><P>Please see the remaining screenshot.</P><P>&nbsp;</P><P>Thanks&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_111134_Samsung Internet Beta.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113049iA6C6F625AE85BA2E/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250915_111134_Samsung Internet Beta.jpg" alt="Screenshot_20250915_111134_Samsung Internet Beta.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_111202_Samsung Internet Beta.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113050i17E865DCD1B6F2F2/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250915_111202_Samsung Internet Beta.jpg" alt="Screenshot_20250915_111202_Samsung Internet Beta.jpg" /></span></P><P> </P> Mon, 15 Sep 2025 12:00:31 GMT LP6 2025-09-15T12:00:31Z https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5085984#M261741 <P>Hi. When trying to start a mobile device swap receive an error message and asks me to check my account status. When I do so, it says my account is closed, when it's not. Please see screenshots</P><P>Not sure what to do. This has been happening for some months now.</P><P>Thanks&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_111134_Samsung Internet Beta.jpg"><img src="https://helpforum.sky.com/skins/images/1320FE385A837A12183FF5B49876EF3C/responsive_peak/images/image_rejected.gif" alt="Screenshot_20250915_111134_Samsung Internet Beta.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_111150_Samsung Internet Beta.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113046iCCEB58A1C2E8F2E6/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250915_111150_Samsung Internet Beta.jpg" alt="Screenshot_20250915_111150_Samsung Internet Beta.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_111202_Samsung Internet Beta.jpg"><img src="https://helpforum.sky.com/skins/images/1320FE385A837A12183FF5B49876EF3C/responsive_peak/images/image_rejected.gif" alt="Screenshot_20250915_111202_Samsung Internet Beta.jpg" /></span></P><P> </P> Mon, 15 Sep 2025 10:29:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5085984#M261741 LP6 2025-09-15T10:29:15Z https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5085989#M261744 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3969067">@LP6</a>&nbsp;</P> <P>Two of your images were rejected as one contains your account number and the other your IMEI number on what is a public forum that anyone can access.&nbsp;</P> Mon, 15 Sep 2025 10:34:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5085989#M261744 Daniel0210 2025-09-15T10:34:24Z https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086053#M261766 <P>Apologies.&nbsp;</P><P>&nbsp;</P><P>Please see the remaining screenshot.</P><P>&nbsp;</P><P>Thanks&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_111134_Samsung Internet Beta.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113049iA6C6F625AE85BA2E/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250915_111134_Samsung Internet Beta.jpg" alt="Screenshot_20250915_111134_Samsung Internet Beta.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_111202_Samsung Internet Beta.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113050i17E865DCD1B6F2F2/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250915_111202_Samsung Internet Beta.jpg" alt="Screenshot_20250915_111202_Samsung Internet Beta.jpg" /></span></P><P> </P> Mon, 15 Sep 2025 12:00:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086053#M261766 LP6 2025-09-15T12:00:31Z https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086065#M261769 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3969067">@LP6</a>&nbsp;</P> <P>Are you logged in with the the correct ID or email address ?</P> Mon, 15 Sep 2025 12:04:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086065#M261769 caesarome 2025-09-15T12:04:35Z https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086111#M261782 <P>Hi. Yes both tv and mobile account are linked to same sky id.</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Mon, 15 Sep 2025 12:27:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086111#M261782 LP6 2025-09-15T12:27:08Z https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086117#M261783 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250915_132805_MySky.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113057i79E4DA3CD2BDBD89/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250915_132805_MySky.jpg" alt="Screenshot_20250915_132805_MySky.jpg" /></span></P><P> </P> Mon, 15 Sep 2025 12:29:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086117#M261783 LP6 2025-09-15T12:29:41Z https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086126#M261788 <P>Then you will have to call Sky on 150 about this so they can process the swap for you.</P> Mon, 15 Sep 2025 12:34:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-when-trying-to-make-phone-swap/m-p/5086126#M261788 caesarome 2025-09-15T12:34:42Z