topic Re: Received calls over sim change in Sky Mobile

Received calls over sim change

Abridgetjones — Mon, 15 Sep 2025 09:41:39 GMT

I have received 2 calls now saying we are changing your sim card as customers have complained that signal and connection fails they say they are sending another out but nothing is this genuine they give me a password after changing my one. They are very confusing I hope this is genuine

Re: Received calls over sim change

63johnw — Mon, 15 Sep 2025 09:48:29 GMT

Hi @Abridgetjones those calls are scam calls. If you gave them any personal information or passwords immediately go to your account and change them. Usually they order new devices on your account, they are delivered to your home, they then send a courier, claiming to send them back to sky but they then have them and you are left paying for them. If phones do arrive, do not give them to anyone. See this link for more help.

https://www.sky.com/help/articles/account-takeover

Re: Received calls over sim change

Abridgetjones — Mon, 15 Sep 2025 10:28:38 GMT

Re: Received calls over sim change

Abridgetjones — Mon, 15 Sep 2025 10:30:02 GMT

I received emails like these on Friday and today also I actually thought it was real and then thought I have 5 sims why are they saying only 1 is changing

Re: Received calls over sim change

PandJ2020 — Mon, 15 Sep 2025 10:36:54 GMT

@Abridgetjones wrote:
why are they saying only 1 is changing

Because it's scammers and not Sky!