topic Phone not arrived after 4 weeks in Sky Mobile

Phone not arrived after 4 weeks

Rachapplepie70 — Mon, 15 Sep 2025 09:16:30 GMT

I ordered a Google pixel 9 over 4 weeks ago and it still states it's on back order. Called to discuss and told it may arrive this week but their not sure. I want to cancel but told that DPD will call in a few weeks so tell them the order is cancelled and refuse delivery! I'm confused as I want the phone or to cancel and re order another phone.

Re: Phone not arrived after 4 weeks

Daniel0210 — Mon, 15 Sep 2025 09:20:31 GMT

@Rachapplepie70

There's no reason why Sky can't cancel your order but just remember that if you order an alternative device you'll undergo further credit checks. Phone Sky to cancel.

Re: Phone not arrived after 4 weeks

caesarome — Mon, 15 Sep 2025 09:22:16 GMT

@Rachapplepie70

You are free to cancel at anytime so what they have told you is a load of nonsense so give them a call again and cancel the order. If it has been dispatched you would have been informed by now.