topic Re: Can’t call or text in Sky Mobile

Can’t call or text

gabrielle94 — Mon, 15 Sep 2025 01:17:49 GMT

Can't call or text anyone.

My sim apparently has zero data on it but when rolling from my piggy bank it does not show I'm doing this even though it's taking it off my piggy bank total

it's showing 5G on my phone but when someone calls me it doesn't call, when I call someone, it doesn't call. I can't text either or receive texts

what is happening? Very frustrating

only works on WiFi when I go on WhatsApp. No internet either without WiFi!

Re: Can’t call or text

caesarome — Mon, 15 Sep 2025 04:30:58 GMT

@gabrielle94

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not try sending the network settings to your phone:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: Can’t call or text

rm252 — Mon, 15 Sep 2025 07:06:28 GMT

Hello,

I've been having exactly the same issue since Friday morning. I spoke to advisors on Friday afternoon (the first two hung up on me). The third told me there'd been a technical fault and it could take 48-72 hours to sort itself. It's the same for all 4 sim cards on my account.

I was offered a pathetically 'gesture of good will' £2 a month off one sim card for 12 months!

Before I got through to an advisor I followed the troubleshooting steps, which resulted in my factory resetting my phone. Having thought I'd backed everything up I actioned the reset. Of course, not everything was backed up and I've lost loads of important numbers and info.

I'm really hoping that it comes back on this afternoon as I use my phone for work b ut more importantly keep track of my kids location to and from school etc

I'll be raising a complaint as soon as the network is reinstated. The advisor had the audacity to try and sell me a Sky Movies package midway through the call.